Your card statement will show the payment as "Scarlets Hotel".
To secure a booking a non-refundable deposit of the first nights rate is payable: we will inform you of the amount at the time of booking. Deposits can be paid by credit/debit card. No credit card supplement will be applied to card payments. Payments at the Hotel are by card or cash only. Please note that until the deposit is paid your reservation is not confirmed.
Makeovers are charged at £35 and it is non-refundable if you change your mind or cancel your booking/no shows etc. Our makeup lady is very good and it is not fair on her that she accepts your booking and then has no show or cancellations, so she gets the payment anyway as she may well have turned down other appointments to attend to you, we are determined not to lose her fabulous talents and the great service she performs for our guests.
Prices quoted are per night on a room only basis. If you make a reservation more than three months in advance, the quoted room price may change, however this is unlikely and we will try to inform you of any likely price changes at the time of your booking or will contact you with any price increases once they are known. In this situation you have the right to cancel your reservation and have your deposit refunded.
Cancellations or "no shows".
If you cancel a booking or part of a booking you will lose your deposit. If you cancel with less than 21 days notice the full amount will be payable. If it is possible to re-let the room we will refund you as we deem correct, we are reasonable people! Guests leaving earlier than stated in their original booking will have to pay the full amount of the original booking unless otherwise agreed with us.
"No Shows" ie not turning up and not cancelling the booking will incur the full payment for the stay being taken.
Rooms are available from 2pm, if you are arriving earlier you may deposit your luggage with us at your own risk without charge with our agreement. You are asked to inform the hotel of your arrival time if possible especially if you are going to be later than 19.00. Check out on day of departure is 12.00 mid-day.
We will charge you the full cost of replacing or repairing any hotel property you lose or damage however the damage is caused. If you notice any damaged or missing items on arrival to your room you must inform us immediately. In practice damages tend to be soiled bedding, please do bring your own towel if you are used to soiling the towels with makeup, we will be charged for towels/bedding beyond recovery and must pass on those charges.